Refund policy

Refunds, store credit, refusal of shipment:

Skin care products may be returned unopened, sealed and in re-sellable condition within 30 days of receipt of shipment. No refunds are available for opened or used skin care products. Skin care devices, Gift certificates and services rendered are not eligible for refund, store credit or exchanges. There are no refunds for service packages.

Refused Packages are subject to a $15 Non-Delivery Fee. This fee will be charged to the payment form selected at checkout and will be subtracted from any refund or store credit.

If wish to return your skin care product, contact us at info@sonoviollc.com or 626-556-9988 and we will give you the option to either return the item for a refund or return the item for store credit. Sonovio LLC offers FREE RETURN SHIPPING for customers returning for a store credit.

To ship back items requesting refund: Refunds will only be issued upon receipt and inspection of the items(s) to determine if the item is in sealed, unopened and in re-sellable condition. Pack the item(s) securely and include the Return Authorization Number. If the order is valued at $75 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

To ship back items for store credit: Once we issue a Return Authorization Number, we'll send you a FREE Return Shipping Label. Pack the items(s) securely, include the Return Authorization Number, and attach the Shipping Label we sent you.

Ship your return to:

Sonovio LLC

Attn: Returns

471 W Lambert Road STE 102,

Brea, CA 92821 USA

Credit card refunds are processed within 5 days of the item being received at our offices and certified as sealed, unopened and re-sellable.  We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse.